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Haspa migrated to OSPlus

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Haspa migrated to OSPlus

The Hamburger Sparkasse AG (Haspa) to 2019, the total banking solution for One System Plus (OSPlus) of the Finanz Informatik (FI)

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Top or Flop: 5 success factors for customer portals in the insurance industry

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Top or Flop: 5 success factors for customer portals in the insurance industry

Whether customer satisfaction, cost savings, or new sales impulses: Many insurance companies hope to achieve through the implementation or optimization of customer portals benefits. On closer inspection, shows that most of the projects fail, however.

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DSGV welcomes PRIIPs-shift

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DSGV welcomes PRIIPs-shift

“Properly and consistently” welcomed the German savings banks and Giro Association (DSGV), the decision of the EU Commission to postpone the entry into force of the PRIIPs regulation.

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Concentration on the distribution

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Concentration on the distribution

A disproportionately large role in the distribution, digitisation plays in the investment plans of the savings banks and cooperative banks, with More than 95 percent of the respondents from this Segment want to implement until 2019 projects.

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The account statement printer ATM blown up

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The account statement printer ATM blown up

Sometimes Criminals are not blessed in the heat of the moment with wisdom. Otherwise you would probably have more of the ATMs, and not Accidentally the wrong device blew up. Source: Twitter In Berlin Criminals have blown up instead of an ATM account statement printer.

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How long consumers hang in the waiting loop

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How long consumers hang in the waiting loop

The queue is the customer’s greatest enemy. Nevertheless, the search for faster help, rarely. The banks cut directly in comparison to other industries is quite neat.

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“Generation Mitte”: the fear of burglars is increasing

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“Generation Mitte”: the fear of burglars is increasing

In the case of the “Generation Mitte” is a growing concern, to be victims of a burglary.

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Top or Flop: the Five success factors for customer portals in the insurance industry

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Top or Flop: the Five success factors for customer portals in the insurance industry

Whether customer satisfaction, cost savings, or new sales impulses: Many insurance companies hope to achieve through the implementation or optimization of customer portals benefits. On closer inspection, shows that most of the projects fail, however.

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Insurers lose the target audience of Digital Natives to Insurtechs

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Insurers lose the target audience of Digital Natives to Insurtechs

Educated, digital savvy, but under-insured: Digital Natives* today, the right of access to the insurance market. This information is digitally available: The proportion of the informed on websites and comparison portals to insurance companies, is the Digital Natives, 86 percent.

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novomind and Arvato CRM Solutions form strategic partnership

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novomind and Arvato CRM Solutions form strategic partnership

Arvato CRM Solutions and the Hamburg-based novomind AG are now strategic partners. Germany’s leading provider of Customer Relationship Management solutions, Arvato relies on novomind iAGENT as a cross-industry solution for the communication with the customer.

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