The Transformation in the store is the focus of Glory. The company would like to introduce the savings banks with individual solutions to optimize the cash handling, to ultimately save costs and the customer to increase satisfaction in the store, told Oliver Kapahnke, managing Director of Glory Global Solutions (Germany) GmbH.
Kapahnke: Glory was set in the last few years, as an Exhibitor at the FI-Forum has a presence, and due to our history with the products of Talaris and De La Rue, we are in the switch area of savings banks. This year we are traveling with a broad Portfolio to the FI Forum: Here we show how with our solutions, the advantages of the switch services with the added value of self-service, to bring customers from the Foyer back into the store. In addition, we will present our comprehensive portfolio of solutions with which we support the savings banks to optimize cash management and to automate transactions.
… certainly the cost aspect plays a big role, but to limit it to this aspect falls short. Employees and customers should be placed at the center of the branch transformation, without the two is not a successful banking business. Certainly, we want to create with our customers, the Sparkassen, an individual approach to the solution and then implement it. Store employees should no longer be the classic Switch “” chained. At the same time, we make sure to eliminate it inefficient tasks in the back office. Since the true cost of the blocks.
In the current environment, which is also understandable. We see ourselves as a Partner to the savings banks, and to accompany this with a perhaps unconventional responses to ensure that the customer can be offered in the area continue to be high-quality banking services. This requires the courage to innovate, but also Expertise in the realization.
Of course, and for that we offer solutions, for example, to the so-called “controlled self-service”. Our solution plate infinity combines the advantages of the switch services with self-service. Customers can process a variety of transactions independently, but if desired, also with the support of the employees. This allows you to interact with the customers, increases, but at the same time, the efficiency of the employees, since they do not have to accompany every transaction. In this way, the customer satisfaction increase and the costs reduce. In combination with a seamless Integration into the processes and by the use of complementary technologies such as switch automation, availed itself can be used for operation, to increase the added value.
Switch staff often use a large part of their working time for routine transactions. Cash automation offers a significant solution to give them more time for customer contact. Because it is a focus of Central importance to the customers who have questions, or an investment or investment you want to make a decision. Only if the employees for this customer-responsive, he can take advantage of additional sales opportunities. This needs to be done on a cost-efficient manner, which also ensures the satisfaction of the customer at the center.